New Job Posting - Technical Equipment Service Coordinator (Medical)

The Company
TCM is an established 25+ years pharmaceutical, laboratory, surgical and medical supplies company, currently expanding operations at the Hong Kong and China offices.

TCM has operated as a trusted long term distributor and supplier of world class products from UK, Europe and USA to Hong Kong pharmaceutical manufacturers, hospitals, laboratories, universities and retail sectors.

The Work Environment
TCM is a family owned and operated SME that are managed by the original company founders and second generation leadership.  TCM is not your typical 9 to 5 office. We are a fast paced, high intensity company led by an exacting and demanding owner who expects excellence. In return, you will join a warm, incredibly friendly staff that operates like a family. We believe in the ‘all hands on deck’ philosophy — we work together, help each other through challenges, and celebrate our wins as a team.

Work Location: Lai Chi Kok Head Office or Tuen Mun Warehouse Office

Work Schedule: 5 days per week (Monday to Friday), 9am to 6pm.
Limited local travel within Hong Kong.

Key Responsibilities

• Service Operations Management: Receive and log service requests, coordinating repair and maintenance schedules with our technician team to ensure time efficienct servicing for clients.
• Progress Monitoring: Proactively follow up on repair status and preventive maintenance cycles to meet client schedules and service requirements.
• Client Relationship Management: Serve as the primary point of contact for clients, managing schedules, providing updates on delays, and resolving complaints with a professional, solution oriented approach.
• Regulatory & Technical Documentation: Maintain meticulous service logs and equipment documentation; manage spare parts procurement and technical files to ensure full compliance with internal standards.
• Compliance & Audit Support: Ensure all activities align with Hong Kong medical device regulations; assist in preparing monthly service reports, internal audits, and regulatory inspections.

Requirements

• Education: Diploma or above in Biomedical Engineering, Electronics, Mechanical Engineering, or a related technical field is preferred. Other educational backgrounds will be considered if the candidate has proven work experience in a previous service coordinator role.
• Experience: 2–5 years of proven experience in medical equipment service or technical coordination. Experience working with hospital or laboratory medical devices is highly preferred.
• Communication: Strong command of English and Chinese to effectively communicate technical details to both technicians and medical professionals.
• Tech Savvy: Proficient in MS Office and AI tools to optimize scheduling workflows and report generation.
• Attributes: Highly organized, detail oriented, and capable of managing multiple services simultaneously.

Why Join Us?

• Career Development: This isn't just a desk job. We provide a platform and opportunities to develop your career. Ongoing training is provided for career advancement.
• Total Rewards: Competitive salary, performance based discretionary bonus, and Bank Holidays.
• Culture: A genuinely friendly atmosphere where everyone helps each other succeed.

How to Apply:

Please email your full CV, expected salary, and available start date to: hr4608@gmail.com

(All personal data collected will be used for recruitment purposes only.)